Mercure Exeter Rougemont Hotel

ex. The Rougemont Hotel

Queen Street, Exeter, United Kingdom, EX4 3SPshow map
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Rooms and Guests
2Guests1room
Highlights
7
Very goodBased on  164 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in United Kingdom

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Overview

Situated in the center of Exeter, the excellent Mercure Exeter Rougemont Hotel offers en-suite rooms. After the renovation in 2009, the hotel features historical architecture in a 4-story building.

Gardens and parks as well as Topsham Museum and Wildwood Escot are located nearby. The property lies within 1 km from the city center.

Placed near restaurants and bars, the hotel offers an indoor swimming pool and a golf course for on-site relaxation.

Exeter airport is situated within a 15-minute drive from Mercure Exeter Rougemont Hotel.

Rooms

Mercure Exeter Rougemont Hotel consists of 98 rooms where guests can enjoy high-speed internet, an individual safe, flat-screen TV, a Nespresso machine and a trouser press. Bathrooms are appointed with a bathtub, a shower and a hairdryer.

Eat & Drink

The informal restaurant serves exquisite European meals. Guests can relax at the contemporary Locally Inspired Restaurant And bar, offering a variety of tea and refreshments. Serving both food and drinks, The New Horizon are situated around 550 meters from the property.

Services

There are a baggage storage, a designated smoking place and an elevator available on the premises.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site at GBP 10 per day.

Year renovated:   2009.  Number of floors:   4.  Number of rooms:   98.

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Facilities
Wi-Fi
Parking

GBP 10 per day

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Laundry
TV

Flat-screen TV

Elevator

Lift

Services

  • 24-hour room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Wardrobe
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 13 yearsExtra bedFREEAll children14 - 17 yearsExtra bedThere are no extra beds provided in a room. 
PetsPets are not allowed.
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Exeter CathedralExeter Cathedral1400 ft
Exeter Chamber of Commerce and IndustryExeter Chamber of Commerce and Industry2000 ft
University of ExeterUniversity of Exeter3300 ft
Stardust AmusementsStardust Amusements2000 ft
Royal Albert Memorial MuseumRoyal Albert Memorial Museum400 ftQueen Street
Exeter Castle Exeter Castle 600 ftExeter Castle Castle Street Castle Street
Exeter CathedralExeter Cathedral1200 ftThe Cloisters Exeter, Devon
Exeter GuildhallExeter Guildhall1000 ftHigh St.
St. Nicholas PriorySt. Nicholas Priory1400 ftThe Mint Unfortunately due to essential building repairs St Nicholas Priory is currently not open.
Exeter - Catacombs and Lower Cemetery Exeter - Catacombs and Lower Cemetery 2100 ft
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Royal Devon and Exeter HospitalRoyal Devon and Exeter Hospital1.2 mi
Sandy Park Rugby StadiumSandy Park Rugby Stadium3.0 mi
Underground PassagesUnderground Passages2100 ft2 Paris Street
Exeter QuayExeter Quay2800 ftHaven Road
Custom House Visitor CentreCustom House Visitor Centre3200 ftCustom House 46 The Quay
Exeter Northcott TheatreExeter Northcott Theatre3900 ftStocker Road, Exeter
Pebblebed VineyardPebblebed Vineyard4.1 miFerry Road
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Getting around
Airports
Exeter (EXT)5.3 mi
Plymouth (PLH)32.8 mi
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Reviews
7.0
Very goodBased on  164  reviews

Rating by category:

8.0
Rooms
6.0
Service
  • 1.0
    Guest rating

    Rooms were clean and beds comfortable. Food excellent.

    Poor front of house. Greetings from one woman staff member for someone of 65 years were Condescending 1) Young man and 2) Hey you. Checked times rooms would be ready 24 hours before arrival and told 1400 but only managed to get room at 1500. Filled out forms for Christmas fare between 12 and 24 hours before but meal service was poor with incorrect meals being served which got worse as stay progressed. Very in experienced management. Lots of training needed before you can compete with your foreign hotels. Would I recommend you to friends and collegues NO!

  • 6.2
    Good

    the central location was a major reason for staying there - our bedroom was also clean

    yes - the bedroom was directly above some air conditioners which came from the kitchen, were very large and noisy and were on all night, and our room was very warm even though there was no heating and the weather was cool, as a result we were not comfortable and did not sleep well

  • 6.6
    Good

    Good location for city centre. Room was spacious and comfortable.

    The staff during the evening, at reception were unhelpful. Also, we wanted to use the bar, very late at night and we were not made welcome.

  • 10.0
    Exclusive

    Hotel was very comfortable & the rate very competative. The staff were friendly & helpful. As my friend & I had come to visit another friend the surroundings where were able to chat were very comfortable. The location of hotel was ideal as we packed a lot in on our visit of 1 & half days. Would certainly stay here again.

    Only comments to make here that although I had ordered a morning paper for 2 mornings they didn't arrive although on the second day someone went to get one for me & no nibbles in the bar to go with our drinks - did feel that as a 4* hotel these should have been provided.

  • 7.4
    Very good

    the room was clean ,tidy and comfortable the location was perfect for the train station and shops..

    one receptionist was not very helpfull when we asked why as paying guests we had to pay to park our car .

  • 8.2
    Fabulous

    very comfortable and clean. Very happy to stay again if i can secure a similar rate. breafast was good also. Very happy with my stay.

  • 8.2
    Fabulous

    Bed was very comfortable and staff accomodating.

    When we arrived in the room it was cold as a tomb, and after some time, we realised the radiators would not turn on. When we called the front desk, they told us the entire hotel heating was shut off at this time of year (early April can still get chill in England), and there was nothing that they could do about it! For a four star hotel, this level of service is kind of shocking. At least the kindly night desk man brought us a small heater...

  • 10.0
    Exclusive

    so convenient for train station and friendly staff and lovely modern clean room

  • 6.2
    Good

    The location of the Rougemont is fantastic to the City of Exeter

    The staff let the beauty of this lovely hotel down. We also found that the bedding was far too hot for the time of year that we were there (July).

  • 5.8
    Guest rating

    Convenience of location opposite train station as I had an early morning train to catch.

    The Food. I had a meal in the bar (chicken and mushroom pie) that was very poor as was the cooked breakfast I had the following morning.

  • 2.4
    Guest rating

    I booked a room for the President of my company a month in advance and yet when he arrived they told him he'd have to stay somewhere else due to over-booking!! luckily he refused but they gave him a dorm style room with no clean towels. I now refuse to book anymore staff or future presidents in to this hotel despite there being an annual event each year set up nearby by our company. i shall make sure to spread the word as well

  • 7.8
    Fabulous

    The room was nice and the bed was comfortable

    The cappuccino machine was broken, some menu items were not available and the substitutes were not up to scratch.

  • 8.8
    Superb

    The hotel organized a function for people who were not staying in the hotel in the 18-25 year age range. Alcohol was served, the function lasted several hours, and the people were leaving the hotel between 11 p.m. and midnight. Some of them clearly had too much to drink and were loud, which is not unusual, but i am surprised the function was allowed to go on this late given that these conditions are predictable. Anyone who had a room above the entrance and exit area was subjected to the noise. I would strongly advise that you avoid the rooms just above the lobby, especially if the hotel has a late function that serves alcohol.

  • 7.4
    Very good

    Attractive, clean and well organised hotel in a good location

  • 10.0
    Exclusive

    The hotel was beautiful and even though it's still being renovated there was no noise or mess. All the staff were very friendly and helpful.

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Highlights
7
Very goodBased on  164 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 13 yearsExtra bedFREEAll children14 - 17 yearsExtra bedThere are no extra beds provided in a room. 
PetsPets are not allowed.
PetsPets are allowed on request.
Cancellation
+ More- Less
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Getting around
Airports
Exeter (EXT)5.3 mi
Plymouth (PLH)32.8 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Cities nearby
  • Dunchideock hotels - 6 km
  • Exmouth hotels - 14 km
  • Crediton hotels - 11 km
  • Kenton hotels - 11 km
  • Whimple hotels - 15 km
  • Silverton hotels - 11 km
  • Topsham hotels - 7 km
  • Hele hotels - 13 km
  • Bridford hotels - 13 km
  • Dawlish hotels - 16 km